My work had a newer customer that we were happy to have because we knew they were working with our competition. We did some work for them and they would blame us for their problems. We would offer solutions and never hear back and to top it off they paid late. I also met the owner at a trade show and he treated me like I wasn’t even there when I went to say thank you. He just looked at me blankly and ignored me. So we stopped calling.

Then a half year later they send some work in. I quoted it extremely high. They asked for a price discount so they could get the job for their customer. I went down 10% knowing it was still high. Then the owner emailed back about his 25 year relationship with our competitor and how they would do it at half the price.

I felt happy wasting their time and money. Also, if our competitor is so great, why did they start sending us work?

I’m glad we won’t hear from them. I have many other customers that are fantastic to work with and pay on time.