I own a bar, and I noticed that the previous day one of my employees was not logged out in the system, and there was one ticket open in the system. I contacted my business partner who was there that night and asked him what happened. He said he could not figure out how to close the ticket. Since this is a new POS system, it is understandable. Also, the employee responsible has only worked for us for about 20 hours total. However, during those hours he seems to always be agitated and aggressive in his demeanor.

When I came into the bar the next day, my business partner immediately brought this up and said he couldn’t figure out what to do in the system. We both logged into the system terminal and started trying to figure out what happened. While we were standing there, the employee in question kept interrupting and saying things like, “I know I logged out”, “I know I closed the ticket”, “There must be something glitch with the system”, etc. I told him I don’t know what happened but it is showing the ticket is still open and it is showing you’ve been logged in for over 18 hours. He became increasingly louder and more aggressive over the next 15 or 20 minutes. He would not shut up and just overtalked us and kept getting our conversation.

He then started on “I know what I’m doing”, “I’ve owned bars”, “I have worked on multiple POS systems and you don’t know what you’re talking about”, “you weren’t here”, you just want to walk in and say something you don’t know anything about and on and on… . It got to the point where it became aggressive and loud and just over talking both of us. I told him multiple times that it’s not that serious. We’re just trying to figure out what’s going on in the system and how to fix it. Please relax and let us try to figure this out. He would not stop, and he would not let it go, and he just kept going and going. My business partner was sort of blocking him away from me because he just would not walk away. It got so bad until I just looked at him and raised my voice and told him to get the hell out of my bar right now. At that point, he really lost it and just started cursing and really going crazy. My business partner pushed him out, walked him out the door, and told him not to come back.

Since this was someone my business partner hired, he apologized to me and said he won’t be back. I’m sorry that happened. This is the high-level version of what happened, but there’s more detail if you want it.

My question is since he was fired on the spot, do we need to send a follow-up letter or any kind of documentation to close this out permanently? Is there anything else that I need to do right now other than to document what happened?

Thank you.