My 68-year-old mom called me yesterday absolutely panicked. she saw our furniture store’s FB ad and the comments were filled with ‘SCAM COMPANY’ and ‘THEY STOLE MY MONEY’ from obvious bot accounts

she was in tears thinking I’d become some kind of criminal. Took me 20 minutes to convince her it was all fake comments from scammers.

the messed up part? This happens every single day:

• Real customers asking “is this legit?” because of the chaos
• 10-15 spam comments on every $500 ad spend
• facebook’s reporting does absolutely nothing

I’m not some tech genius – I sell couches and bookshelves. but now I’ve to explain to my elderly mother that yes, I’m still a legitimate business owner, and no, I’m not running Nigerian prince scams on the side

Anyone else dealing with this insanity? how do you explain to non-tech people that your business isn’t actually a criminal enterprise because fb won’t clean up their platform?