I have some small business phone questions for y’all. Our team is currently at 4 people, all of which are fully remote. One thing I’m finding to be tricky is managing calls and messages. When it was just me, I just got a business phone and handled all the calls myself, but now that our team has grown, everyone needs to take client calls and I’m sorting through different options.

Here’s where my questions come in:

-Do you have one shared business line or individual numbers for each team member?

-How do you organize voicemails and delegate who responds?

-What tools do you use that are budget friendly and not overcomplicated? I am not techy whatsoever.

Any advice is welcome!