I started my maint business almost 15 years ago. This customer has been steady money and they were my first big customer. Nothing crazy as far as profits but over 200k a year in revenue however my operaring costs are high. They recently made some changes and hired a new gm and he decided to keep maint in house rather than using us as a sub. I told them I wanted to put them in an agreement because the new person was having a field day because there are no boundaries and they kept wanting more but wanted to take more money from the budget. This has been 90 plus percent of our income because they required so much of our attention morning noon and night. That’s part of the reason it’s been hard to scale the company. But I have been trying… Oh and they also took one of my employees out of 3 of them and will keep them in house now. I now have no regular income other than some small accounts we service and I just need to vent. My kids are all under 15 years old. I’m 37. Luckily my wife is being supportive and said she’s not concerned about income cus she knows I’ll sell services but I’m scared right now and I know it’s cus I’m scared of letting my family down. I know things could be worse and trust me I will learn from this but I’m still anxious as hell. Any body else ever deal with anything like this? I feel so many different emotions.