I just deleted my private message response to a former client that left a pretty unfair one-star review on Yelp thinking it’s best to let it go. With Nest cameras in every business, it just SHOCKS me that people will make up wild tales about what an employee did/said when I can simply review the footage. I so badly want to call this person out for flat out lying but I’m just glad they’ve sworn to never return. I’m just sick of coddling to entitled people that are my own age because they grew up with this inane idea of the “customer always being right”.