We have 2 niche commercial construction companies. We have an employee we hired about 3 years ago. They have been an absolute rock star until the last 3 months. She has some things going on in her personal life and we have been exceedingly accommodating. We offer unlimited PTO. Remote work when it makes sense. Work day for her is 8:45-3:30. Sometimes earlier. Sometimes later. She has always been a great team player. Like I said until December. Her productivity has fallen way off. She spends an enormous amount of time on personal issues. The real kicker is that her communication about projects, customers, contracts are NIL. We have just implemented a CRM and she has yet to add any information. We love her. We want her to succeed. But we can’t afford for her to not do her job. Any advice ?