So, I run a SaaS and have a customer who pays a big subscription every month via SEPA Direct Debit. No issues for months. The subscription renews automatically, and Stripe takes its usual processing fees—until this month, when I checked my invoice and nearly had a heart attack.

The Stripe Processing Fees were literally 20+ TIMES the amount of last month. No major changes in transactions, no sudden influx of payments—just Stripe casually taking a massive cut for no reason.

If it happened all of a sudden to this invoice, it could happen to ANY invoice, to ANY of my accounts, at ANY time….

I contacted support, expecting some kind of mistake. Three days later, on a sunday morning, they finally responded, and the explanation?
Apparently, between January 30 and February 4, 2025, there were “issues” with how certain charges were processed. Translation: they admit something went wrong, but I’m just supposed to accept it and move on. And the issue has still not been solved…

I’d attach a screenshot of their response if I could. This isn’t just some minor miscalculation—it’s a fundamental billing error that could be affecting others too. If you’re using Stripe, especially with SEPA Direct Debit, check your invoices.

Has anyone else been hit with something like this? How did you deal with it?