I’ve used square for my mobile business for about 3 years now, I sell clothes online through my website and my local store in my neighborhood. My transactions are usually around $20-$100 depending on what and how many items that are bought. For the past 3 years I’ve had no issue besides the typical account review, they’ve gave me a loan for $6,000 after a year of processing with them and everything has been fine. Last year (2023) they decided to deactivate my account due to being “high risk”, which I don’t get because like I said I’ve been processing transactions with them for 3 years with 0 issues. But they sent me an email saying my funds ($1,000) will be released after a 90 day wait period, this was Jan 30th 2023. I then refunded a few transactions on my square account because the customer(s) agreed to pay another way. After the 90 day wait (April 30th 2023) I was left completely in the dark, didn’t receive an email or update about my situation. After patiently waiting 180 days for them to release my funds I yet again was left in the dark. I’ve called more than 100x and they all say “we can’t discuss this issue further with you” or “we’ll escalate your case to the account services” or just flat out lie and tell me “they don’t know why my funds haven’t been released”, “my funds should be released that day (the day I called)”, or just straight up hang up in my face. I haven’t been able to reach anyone through email and the chat service no longer works for me. It’s almost impossible to talk to someone at square about this because they all say the same thing or can’t do anything about it. I’ve now reached out to BBB to try to help resolve this since reaching out via phone, email, chat support, and any social media account they have isn’t getting me anywhere.