I own a landscaping business in Arkansas. We install drains, clear and grade land, and install gravel driveways.

I have a customer that accepted our bid and signed a contract. We completed their project as outlined in the contract. They are threatening to sue us now because they thought that the price they paid for sod included sod for their entire yard. That was never discussed, my partner clearly explains to them that we only cover the areas we disturbed. The contract says 3 pallets of sod, which is about 1350 square feet.

Their argument is that they thought the price was for the whole yard and they have no idea how much a pallet covers. So they think we should pay to have the rest of the yard done because the contract wasn’t clear (to them) how much sod was included. They chose a very expensive premium sod and we just can’t take that hit.

I thought my contract was pretty iron clad but it doesn’t specify the square footage of the sod.Just amount of pallets, the type of sod, and that installation is included in the price.

I already know what I am going to do in this case and I do have my own attorney for legal advice. I am just curious how you’d handle this type of situation in your business. Thanks!