I’ve been dealing with a deadbeat client who’s been delaying payments. Initially, things were fine, but on the second project, they kept making excuses.

They introduced a project manager who couldn’t make payment decisions and kept disappearing for months. I’ve only sent low-res, watermarked previews of the two music videos I completed.

Then producer wanted to subtract one video from the invoice. Now they finally reappeared today after two months, needing access to a previous project. I disabled their access because of unpaid invoices, but I feel uneasy about it since they already paid for that file.

How should I handle this situation? Should I hold the file until they clear all payments? What’s the best way to communicate this?

Long version of this post with full context: here!