We shipped a large item to a customer out of state, T force was having an issue delivering it to him for some reason, I don’t know what it is because I don’t work for t-force. He sent us an email complaining about it and said he would cancel the order if they didn’t deliver it by the next day. T-Force ended up delivering it that day. There was no further contact from him until we got a charge back for the entire order and the only reason he gave was “item not as described”. We never got a call or email from him other than the freight issue. We called him twice and emailed him to ask what wasn’t as described and to see if there was damage or the item didn’t work, but he never responded, I sent all the information I had to the credit card company along with the email we had about that freight issue, saying we shouldn’t be responsible for the item being a few days late because 1, we are not t-force 2, he received the item and 3, if there was an issue, we would happily replace it or fix what the problem was. We never received any communication from the customer and the credit card company gave him all his money back! So my question is we are in Ohio he’s in Colorado. Can I file a theft charge on him for basically stealing $1500 from us for no reason? Do I call the town he lives in to file? He pretty much stole over $1500 from us!