We run a small restaurant in Los Angeles and have been on Uber Eats for years.

In March 2025, we noticed that our payouts had stopped. After investigating, we discovered that our bank account information had been changed on our Uber Eats merchant profile — without our knowledge or approval.

We never received any notification about this change. Over the course of 6 weeks, $24,173.55 in sales payouts were sent to an unknown third-party account.

We immediately updated our banking info and reported the issue to Uber. But for the past two months, Uber has:

• Delayed responses and avoided giving us any clear answers • Passed us between multiple departments without assigning a responsible contact • Suggested commission discounts or marketing credits instead of directly addressing the financial loss 

This wasn’t a phishing attack or internal error on our part — we believe it was a breach that happened on Uber’s side, and we’re shocked at how little urgency they’ve shown.

We’ve filed reports with the LAPD and IC3 and are currently going through our insurance provider, but the lack of accountability from Uber is deeply disappointing.

If you’re a restaurant on Uber Eats, check your account settings regularly. Don’t assume Uber has proper fraud protections in place.

Has anyone else experienced something like this? Were you able to get it resolved? We’d really appreciate any advice or shared experience.