So here is the situation:

We run a small cafe, yesterday an “influencer” (~15k followers) visited, didn’t enjoy her experience and got her and her friends to leave a bunch of 1 star reviews on Google Maps. Her review was the only one with any specific complaints (complaining about time waiting in line, people being let in before her, wait time on food etc). We looked at the CCTV to get an actual timeline of the events and she was massively exaggerating and in some cases lying — we left a comment on her review defending ourselves and explaining the true wait times etc.

That pissed her off, so now she is posting on her social media literally telling her followers to leave 1 star reviews for the cafe (and to leave hate on whatever social media platform they can) and to send her screenshots of the comments they leave.

On average we receive about 2 or 3 comments per day, in the last 24 hours we have received like 20+ negative reviews and it keeps coming. New accounts who only have 1 review, people who haven’t left any reviews in the country / city where the cafe is based.

It’s a frustrating situation, we are reporting the reviews of course but we are wondering if the fact that we have proof (ie screenshots of her posts) that she is instructing people to leave fake reviews, is there anything else we can do directly / some other channel within Google Maps to get rid of some or all of these fake reviews?

Thanks